1-866-GLAMORX (452-6679)

Frequently Asked Questions (FAQ's)

With the means to get benefitted from our prominent service: effective scrolling our catalog and wish listing your favorite items, you must register yourself for a regular account on the website. For that, you simply need to hit the Register link situated on the right side of the website. Once you do that, you will be simply asked for the crucial details to fill in the short online form, including your name and personal email. Once you are done with the registration, you will promptly receive a welcome email verifying your registration application from our side. You may secure your password for hassle-free future login and keep it confidential.

Placing an order is a cakewalk. You simply need to click on Add to cart button located on every product page. However, before doing so, you need to be extra cautious with the product quantities, size, and variation you are adding. Once you click Add to cart, you will be automatically redirected to the Cart page. Now, if you need to purchase more items, you may hit the back button or hit continue shopping button, and if not, press Proceeds to checkout for the next step. You may either Sign in with your email and password if registered or proceed with Guess checkout. Please fill out all the required field information on the checkout page, including your shipping Address details and payment information, then click the Pay now button. Once your order is placed, you will receive an order confirmation email from our side.

Please note that your billing address must be the same as the billing address for your credit card. If not, please fill out your billing address by checking the box of: Billing address is different from shipping.

Yes, you can change or modify the order on the website as long as it is not shipped from our end. Once the item is shipped, you won't be able to modify the product or make any kind of changes to it.

For doing so, just login to account, and hit “My Account”, you can simply make any changes you need to your order, we will do our best to help you out if it is not shipped yet.

Each time your order gets shipped, you will receive a shipping confirmation mail tagging along a significant tracking ID and shipping carrier information from GlamorX. Please allow a little while before tracking your package. You may also sign in to your account and look out for your order status from the My Order menu anytime you want.

You can cancel the order if and only if it is not shipped from our warehouse. If the item has been shipped, it can be only returned to us after you received them. To cancel your order, you need to login into the www.glamorx.com my account dashboard and follow up to your order page. You can select the specific order that needs to be cancelled and simply place the cancellation request. You can learn more about cancelling orders within the cancellation policy or can talk to our customer representatives.

We always line up the item to be delivered at the earliest. However, if your parcel hasn't arrived at the expected date, you can connect with our customer service executives for the latest updates. There might be some issue at the carrier websites that might be responsible for the delayed delivery, but we can assist you with proper communication and immediate investigation.

We aim to get the item delivered within Three to Six business Days. However, some of the ZIP codes are too far to service, which is responsible for delayed delivery. Remember, our delivery timescale does not imply on any remote or rural areas. Nevertheless, if you require express delivery for any exceptional order, you can email us or connect with our customer executive. Please note we do try to deliver the package at the earliest, but we do not guarantee any kind of express delivery.

Usually, we have tied up with the genuine and authentic carrier portal for an effective and fruitful service. however, if the product is showing that it has been delivered on the carrier website, then GlamorX will not be responsible for the product. You could get in touch with the carrier website for relevant clarification.

You might come along with unexpected cancellation of orders sometimes from our side. These auto-order cancelling might hold up for the following reasons.

  • Your order may get cancelled if you have entered an invalid city, state, zip code combination.
  • Sometimes incorrect billing information or credit card entry also leads to immediate cancellation.
  • When you place an order by paying through a credit card, To signify authorization of your card, we electronically send an approval request to your credit card company. Your credit card's company declination might also be the result of order cancellation. The declination may happen if you have maxed out your standard or daily purchase credit card limit.
  • The order also gets cancelled if the item no longer exists in the inventory. In that case, you will receive an email prior to the cancellation to let you know about the out-of-stock item. Also you will get the complete refund in the same payment method.

GlamorX doesn't engage with any kind of replacement of your order until they are damaged or destroyed while delivering. Also, we do replace the product if you receive the wrong item. However, remember, once you open the product, it won't be eligible for any replacement, and we will not take it back under any circumstances.

The tester box contained the sample of the fancy branded perfumes designed to offer you a taste of that particular fragrance. We provide the tester box of specific perfumes, but they are chargeable and caught with the discounted price range. The tester is 100% authentic, fresh and pervaded with the original fragrance.

If you are willing to return your order, you should know that GlamorX does not involve proclaiming any return label, which justifies that the user will have to bear all the cost of the shipping label while returning the order to us.

You are capable of changing the address at the utter first step. If the order has been dispatched, you won't be able to make any changes in the address. However, you can connect with our customer service executives or email us at support@glamorx.com at Earliest so that we can assist with the same if possible.

GlamorX embraces the wide business of selling products online only, so we came up with the variation of genuine payment methods for the customer convenience. We accept payment from all debit and credit cards available. Happy smelling.

GlamorX pride themselves with the reputation of selling quality and authentic product only. All the products showcased on our platform are 100% original, straight from the genuine brand name. We continue our service with legitimate branded perfumes at discounted prize without involving any knock-offs.

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